Artificial Intelligence: The Next Frontier in Travel
ChatGPT can now connect to the internet, book holidays, and find restaurants
By analysing data such as energy consumption and resource expenditure, AI can help businesses optimise distribution and reduce costs. Environmental impacts are also important to customers, and reducing your impact is a demonstrable way of showing your concern for your wider community. The first point we established is that communication is not just a part of the booking process. It’s easy to think that answering a guest’s question during the booking chatbots for hotels process means they will be readily armed with all the information they need come the time that they stay. Montcalm Luxury Hotels has become the first hotel group in London to use an artificial intelligence ‘chatbot’ to interact with customers. Data or AI-driven chatbots can also personalize their follow-ups and provide further updates about the hotel itself, helping to generate the kind of customer loyalty that leads to repeat visits.
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